What is customer service?
The service a customer receives before, during and after a sale
The service a customer receives during a sale
The service a customer receives after a sale
What is the purpose of a customer care strategy?
To find out the needs and wants of a customer
To let the customer know the level of service to expect
To ensure no faulty or low quality products reach customers
Which of the following is a direct consequence of bad customer service?
Increased competition
Lower quality of product or service
Low staff morale
What is meant by customer loyalty?
If customers receive a good quality service they are more likely to return
If a customer receives a good quality service they are more likely to recommend the company to family and friends
If a customer receives a good quality service they are less likely to complain
Why are satisfied customers important to a business?
They cause an increase in sales of goods and services
They cause a reduction in a business’s competition
They improve a company's market research