What best describes training?
Training is the process in which employees are expected to complete a qualification
Training is the process in which employees are provided with additional skills, knowledge and qualifications
Training is a process that takes place only in a work premises
What is an advantage of on-the-job training?
Tailored to the needs of the business
Brings new skills into the business
Expensive
Which is an advantage of off-the-job training?
Which type of training is provided when a new employee joins the business?
On-the-job
Induction
Off-the-job
Which types of training is done outside of the employees normal job role?
What does retention mean?
The amount of staff that keep working for a business
The amount of staff that leave a business
How happy an employee is in their role
Work shadowing is an example of which method of training?
How might increased customer satisfaction impact a business?
Higher return rates
Lower return rates
More complaints
What impact might an increase in staff morale have on a business?
Productivity rates will increase
Productivity rates will decrease
Employees will be happy with low wages
What best describes a sandwich course?
A course that can be completed at work
A type of computer based training programme
When an employee takes a year or more out of a university course to work in a business