A product is:
Any item sold by a hospitality outlet
The complimentary toiletries in a hotel bedroom
Being able to hire golf clubs from at a golf club
A service is:
A marquee used for a wedding reception
A waiter bring food to the table
Drinks in mini bar in a hotel bedroom
The quality of products and services:
Should be reflected by the price
Shows the skills of the chef
Is always poor in a motorway café
Which of the following are all products?
Late check out, drinks in a mini bar, bar food
Hotel bedroom, cappuccino coffee, breakfast
Laundry service, spa treatment, conference facilities
Room service is provided by:
The food preparation department
Accommodation department
Food and beverage department
The cost of laundry service in a hotel:
Is cheap
Is added to the customer’s bill
Is free
A concierge’s role is:
To welcome and assist guests in a 5-star hotel
To carry guest’s luggage too their room
To provide tourist information for guests
Home delivery is a service offered by:
A fine dining restaurant
A fast food outlet
A motorway cafe
Which of the following services would an outside catering service not provide?
Rubbish bins
Seating Areas
Portable toilets
What is an advantage of having access to leisure services at a hotel?
Additional staff are required to operate the facilities.
Ongoing maintenance to ensure high standards of safety.
Can generate publicity for the hotel.