Which of these is an outcome of good customer service?
Customer loyalty
Product knowledge
Customer engagement
Which of these is an example of poor product knowledge for a restaurant waiter?
Being able to answer questions about ingredients in a dish
Not knowing which items on the menu are out of stock
Knowing the specials for the day
What does ‘customer engagement’ mean?
Being able to explain what products and services a business offers
The interactions that take place between a business and its customers during the sales process
Continuing to give good customer service after a product has been sold
What is product knowledge?
The interactions between a business and its customers during the sales process
Which of these business activities is possible because of e-commerce?
Local restaurants offering a food delivery service using an app
A clothes retailer holding a sale in January
A fast food restaurant offering a drive-through service
Which of these methods of customer engagement would not be suitable for a small takeaway business?
Creating a social media account to post images of the food they serve
Offering allergy advice about the food it serves
Send emails to all customers with personalised offers
Which of the following is not one of the principles of the Consumer Rights Act (2015)?
The product must be of satisfactory quality
The product should usually be delivered within 60 days
The product must be as described
What is after-sales service?
Continuing to give good customer service after a product has been bought
Which of these is not an outcome of good customer service?
More repeat purchases
Falling sales
Positive brand image
What is e-commerce?
An online calendar system that enables appointments to be made
A method of buying and selling products using an electronic network
A method of selling electronic products to customers