What is quality control?
Building a high-quality business culture
The process of inspecting products and services to ensure that what customers receive is of a high standard.
Checking customers are happy
How might becoming a franchise make quality management more difficult?
Each outlet will sell the same products
Each outlet will use the same branding
Each outlet will require regular training and inspections
Which of the following would be an example of good quality for a restaurant?
Customers having to wait for a table
High-quality ingredients and great-tasting food
Unclean bathrooms
Which of these is a disadvantage of checking a sample of products before they are sent to the customer?
Not all products are checked so there may still be faulty or damaged products
It saves time
It is cheaper than checking all products
What is quality assurance?
Using advertising to assure customers that a product is of high quality
Inspecting every product
Making every member of staff aware of their quality responsibilities and what is expected of them
At what point in the production process do quality checks occur when quality control is used?
At the beginning of production
Throughout production
At the end of production
What is TQM the abbreviation for?
Time quality management
Total quality management
Total quality maintenance
What does TQM aim to achieve?
A complete ‘culture of quality’ in a business
A smooth quality control process
A consistent quality throughout just the manufacturing process
Which of the following would not be an outcome of a business implementing quality assurance?
Lower wage bills
Higher waste levels
Lower waste levels
What is an advantage of good quality management?
Product recalls
A good brand image and reputation
Increased employee costs