The food preparation department is responsible for:
Serving food and drinks to the customers
Cleaning the bedrooms and public areas
Cooking food for customers
The role of the Administration department is to:
Market the business and order the necessary equipment for each department.
Check that all equipment is safe to use and inform departments of the repairs that need carried out.
Try to encourage customers to purchase additional products and services and generate guest’s bills.
The marketing manager and the conference and banqueting manager are part of which department?
Accommodation
Front office
Administration
Front Office Department links with:
Food preparation department and food and beverage service department
Food preparation, food and beverage service, accommodation, management and administration
Food preparation, accommodation, front office, management and administration
Front Office Department links with Accommodation Department to:
To inform them of the number of guests arriving and leaving each day
Ensure that the guests and residents signed bills for food and drink
Pass on any enquiries/bookings
Food Preparation Department links with Administration to:
Highlight any problems in meeting guests’ dietary requirements
Availability of dining tables
Changes in menu
The role of management is to ensure:
Efficient running of the organization
Handle lost property
Serve food and beverages to guests
Each department within a hotel will communicate by:
Emailing information to one person
Using a computerized system
Having a conversation
The most important reason that departments run reports is:
To determine what guests are due to leave that day, in order of room number
To ensure the hotel is running efficiently in terms of the number of staff or resources required or repairs that need to be completed
To let the accommodation manager know which rooms which need cleaning
Teamwork across departments is important:
To ensure that the needs of the guests are being met and the service they are providing is to a high standard.
So that employees are not working too hard.
So that employees don’t have to work too late.