Which of these is an example of digital communication?
A word-processed letter sent by post
A social media post
A face-to-face meeting
Which of these is an example of internal communication?
An email sent to all existing customers about a new product
A presentation delivered to senior managers about finance
A telephone call to a supplier asking about their next delivery
You need to share a 100-page report with a colleague who is in a meeting. Which method of communication should you use?
A telephone call
An email
Which of these is an example of formal communication?
An email listing current internal job vacancies
Gossiping with colleagues on the way to work
A chat with a colleague you bump into in a coffee shop
Which of these statements best describes external communication?
Confidential messages intended for senior managers
Messages intended for stakeholders inside the business
Messages intended for stakeholders outside the business
Which of the following refers to information that is shared casually or spontaneously?
Formal communication
Informal communication
External communication
Which of the following can be a barrier to effective communication?
Accurate spelling and grammar
Clear and concise explanations
Use of specialist technical jargon
Which of these is not an advantage of digital communication?
It requires digital equipment
It can help to improve customer service
It can improve the speed of communication
Which of these statements best describes a letter?
A brief written message with a limited numbers of characters
A formal written document sent via the post or email
A way of having verbal conversations
Which of the following might be a result of poor communication?
Confusion among those receiving the message
An improvement in the reputation of a business
Fewer mistakes being made by staff