What is post-sales service?
Speaking to a customer to learn their wants and needs
Having polite and friendly staff
Continuing to offer a service to customers after they have purchased a product
Which of these methods of customer service would help a salesperson to find the right product for a customer?
Excellent product knowledge
Post-sales service
Social media
Which of these is a drawback of providing good customer service?
Improved reputation
Increased costs
Increased revenue
Which of these businesses would be most likely to offer regular product servicing as a form of post-sales service?
Clothing retailer
Car dealership
Restaurant
Which of the following is not a form of post-sales service?
Servicing
Helpline
Refreshments
Which of the following is likely to happen to a business that provides good customer service?
Gain a bad reputation
Be able to charge higher prices
Have unhappy staff
Which of these is a drawback of using social media to communicate with customers?
It is expensive
Negative reviews could be seen by lots of people
It is time consuming
Which of these is a consequence of providing poor customer service?
More sales
Increased positive brand exposure
Less revenue
Which of the following is an example of poor customer service?
High prices
Poor-quality products
Rude staff
Which type of customer service is next-day delivery?
Product knowledge
Customer engagement