What do the terms ‘training’ and ‘development’ refer to?
Providing employees with incentives to work harder
A yearly pay increase for employees
Providing employees with additional skills and qualifications to help them reach their potential
What is formal training?
Structured training, potentially involving gaining job-specific experience or a qualification
Training done ‘on the job’, such as learning how to use a till
Any training that provides an employee with additional skills
What is formal training also referred to as?
On-the-job training
Off-the-job training
Flexible-hours training
Which of the following is an example of informal training?
Undertaking an online qualification
Learning how to stack shelves while at work
Undertaking an apprenticeship
What is a performance review also known as?
Appraisal
Appraisee
Target meeting
What is the purpose of a performance review?
To provide additional training to employees
To review performance over the past year
To review performance over the past year and set new targets
What does the term ‘retention’ refer to?
Keeping employees working for a business
The number of staff that leave a business
How happy an employee is in their role
Which of the following best describes motivation?
How hard staff work in a business
How driven and happy an employee is in their role
How likely an employee is to apply for a promotion in the workplace
Which of these is a benefit of training employees to use new technology?
They feel less valued by the business
They feel like they are being replaced by technology
They are able to use technology to effectively carry out their role
Which of these would be considered a very good retention rate?
20 per cent
50 per cent
90 per cent