Which of the following best describes quality control?
quality control
The service provided to a customer before, during and after purchasing a product
When products are inspected at the start and the end of the production process
When staff check products at each stage of the production process
Who needs to be satisfied with the quality of products?
Rivals
Suppliers
Customers
What does the CE mark show?
The product has met EU safety, health or environmental standards and it complies with EU legislation
The product has been checked by British Standards Institution and it meets their minimum standards of safety and quality
The product has met the Fairtrade standards of a fairer deal for workers in developing countries
Which of these is a disadvantage of quality assurance?
It increases waste
Can result in lower productivity
Takes too long to identify production mistakes
In which of these quality strategies would you expect to find a quality chain?
Quality control
Quality assurance
Total quality management
What is the term given to a group of workers coming together to discuss and solve problems in production?
Quality circles
Quality management
When products are checked at each stage of production, what is this an example of?
What is Total Quality Management (TQM)?
Checking the standards of a product at each stage of the production process
Getting it right the first time and having zero defects
A group of workers of different levels coming together to solve problems
What is an advantage of benchmarking?
Easy to gather required information from competitors
Techniques used by other companies can be analysed quickly
Providing a goal for employees which will increase motivation
What is the best method of improving quality?
Expansion
Lowering costs
Staff and management training