What can poor employee relations within a business lead to?
Industrial action
A higher standard of employee applying to join the business
A more flexible workforce
Which procedure would be used to deal with complaints raised by employees?
Dismissal
Absenteeism
Grievance
Who would you expect to be involved in any negotiations during a grievance procedure?
Your lawyer
A close friend
A trade union representative
In what procedure would you expect demotion to be used as a sanction?
Redundancy
Discipline
What is collective bargaining used for?
A system for customers to get goods and services at lower prices
A system for trade unions to negotiate with one voice on behalf of all its members
A training system to help individual workers learn to bargain with their employers
What is the main purpose of work councils?
To help decide in which part of the business an employee should work
To allow external stakeholders a say in how a business is run
To promote discussion between managers and employees
What is the purpose of an elected worker director?
To represent workers interests on the board of directors
To help enforce the decisions taken by the board
To represent the interests of the local community at board level
On what platform would you find both workers and stakeholders represented?
A works council
A consultative committee
A board of directors
How does an employee become a member of a trade union?
By paying an annual subscription for membership
Membership is compulsory and automatic for employees
Membership is by invitation only
What does ACAS stand for?
Advisory, Conciliation and Adjudication Service
Advisory, Conciliation and Arbitration Service
Arbitration, Conciliation and Advisory Service