Which of these best defines business operations?
Sending goods on time
Providing customers with the goods or services that they ordered, on time and to the right quality standards
Making sure goods meet quality standards
Which of these is a service?
Plumber
Running shoes
Dress
Which production process would a bespoke wedding dress designer use?
Job
Batch
Flow
Which production process would a clothing retailer use if it offered several sizes in the same design?
What is flow production?
Continuous production of identical products
Production of a limited quantity of the same item
One-off production for a single order
Which of these is an example of a good?
Car wash
Cleaner
Chocolate bar
Which of these isn’t an advantage of flow production?
Consistency in production means products are identical
Enables production of far larger quantities
Products cannot be tailored to customers’ preferences
What does ‘productivity’ mean?
Productivity is how products are made
Productivity is a measure of how many workers a business has
Productivity measures efficiency
Which of these isn’t a method of improving productivity?
Employing more staff
Providing pay incentives
Investing in up-to-date machinery
Which production process is highly automated?