What is quality control?
Building a high-quality business culture
The process of inspecting products and services to ensure that what customers receive is of a high standard.
Checking customers are happy
Which of the following is a method of quality control?
Reducing waste
Fewer managers
Feedback system (eg questionnaires)
Which of the following is an example of good quality for a taxi firm?
Clean taxi
Arriving late
Driver unable to find a customer’s destination
Which of these is a disadvantage of checking a sample of products before they are sent to the customer?
Not all products are checked so there may still be faulty or damaged products
It saves time
It is cheaper than checking all products
What is quality assurance?
Using advertising to assure customers that a product is of high quality
Inspecting every product
Making every member of staff aware of their quality responsibilities and what is expected of them
At what point in the production process do quality checks occur when quality control is used?
At the beginning of production
Throughout production
At the end of production
What does ‘business culture’ mean?
The attitudes and behaviours of customers
The attitudes and behaviours of employees within a business
Where the business is based
What is the likely outcome of a business gaining high quality and lower costs?
Competitive advantage
More competition
Higher costs
Which of the following would not be an outcome of a business implementing quality assurance?
Lower wage bills
Higher waste levels
Lower waste levels
What does ‘competitive advantage’ mean?
Features of a product or service that give it an advantage in the marketplace over its competitors
Features of a product or service that give it a disadvantage in the marketplace over its competitors
Competing with other businesses