Which of the following is not part of the sales process?
Closing the sale
Identify sales opportunities
Check stock levels
How might aftersales be carried out for a high value item?
Through an email
Through a personalised phone call from a sales agent
With a receipt
Why is good customer service important?
It can lead to repeat purchases
Negative reviews
It can lead to a bad reputation
How might an online business carry out customer service?
Sending emails to customers
Making visits to customers' homes
Providing a physical paper receipt after a purchase
How might feedback be provided online?
Through a physical feedback card
Sent in the post
On social media
What is not one of the stages of the sales process?
Preparing through good product knowledge
Using the marketing mix to persuade customers to buy a product
Understanding needs and wants of customers
How would finance work with sales?
By ensuring the sales department has the correct amount of staff
By monitoring costs, providing a budget and monitoring revenue
By ensuring products sold are available on time
What is a disadvantage of good customer service?
It can be expensive
Leads to repeat purchases
Allows a business to increase prices
What does 'closing the sale' refer to?
Losing a sale
Making sure a customer is interested in a product
Confirming the sale and the customer making a purchase
What does 'good product knowledge' mean?
Knowing enough about a product so that you can give a basic overview
Being able to talk about a product in depth to inform a customer about the features
Having a very small amount of knowledge about a lot of different products