What is an organisational structure?
How a business organises its staff into layers of management
The number of managers in a business
A model that demonstrates the number of employees in a business
What is the chain of command?
The number of employees that a manager is in charge of
The way in which managers communicate with staff immediately below them
The route instructions take from the top to the bottom of a business, including who is answerable to whom
What does the term ‘delayering’ mean?
The process of adding layers of management, making an organisational structure taller
The process of removing layers of management, making an organisational structure flatter
The process of reducing the span of control for a manager
What is a subordinate?
A member of staff below a manager in the chain of command
A manager in a business
A member of staff at the bottom of a business
What type of organisational structure is a small business most likely to have?
Flexible structure
Flat structure
Hierarchical structure
Which of these statements best describes a part-time employee?
An employee who usually works for five or more days per week
An employee who works for fewer than 35 hours per week, usually over fewer than five days
An employee who works for more than 35 hours per week
What is the name of the group of people at the top of a business?
Senior managers
Directors
Team leaders
How could excessive communication impact a business?
Make employees feel overloaded and reduce productivity
Make employees more efficient
Lead to more sales
What is the role of operational staff in a business?
Complete duties that fulfil the purpose of the business
Complete duties that contribute to the daily operation and running of the business, such as cleaning
Manage large teams of employees
What does the term ‘zero-hours contract’ refer to?
A zero-hours contract is one in which staff are not paid for the work they do
A zero-hours contract means that a member of staff has lost their job
A zero-hours contract is one in which a worker has no specific number of hours