What is an organisational structure?
How a business organises its staff into layers of management
The number of managers in a business
A model that demonstrates the number of employees in a business
What is the chain of command?
The number of employees that a manager is in charge of
The way in which managers communicate with staff immediately below them
The route instructions take from the top to the bottom of a business, including who is answerable to whom
What does the term ‘delayering’ mean?
The process of adding layers of management, making an organisational structure taller
The process of removing layers of management, making an organisational structure flatter
The process of reducing the span of control for a manager
What is a subordinate?
A member of staff below a manager in the chain of command
A manager in a business
A member of staff at the bottom of a business
What type of organisational structure is a small business most likely to have?
Flexible structure
Flat structure
Hierarchical structure
How could ineffective communication affect a business?
Make employees feel overloaded and reduce productivity
Make employees more efficient
Lead to more sales
What does the term ‘home working’ refer to?
Home working is where an employee works from an office
Home working is where an employee works in a shop rather than the business’ head office
Home working is where an employee is able to work from home or any other location that is not the main working environment of their employer
What best describes a trade union?
An organisation whose purpose is to protect the working conditions and interests of employees
An organisation whose purpose is to deal with discipline in a workplace
An organisation whose purpose is to negotiate the best terms with suppliers
What does a ‘function’ based organisational structure consider?
The location of business departments
The breakdown of different departments and staffing in a business
The different product categories in a business
What is the role of an ‘operative’?
To manage employees at a senior level
To oversee a small group of employees in a specific team
To undertake duties that enable to day-to-day running of a business